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FAQs

How Can We Help?

 

When will my box arrive?

We aim to get your box to you as close to the first of each month as possible. Depending on weekends/holidays the boxes may be slightly early or late but we will update you on your boxes delivery schedule.

If I order at the end of the month when does my first box arrive?

Because we order every box specifically for the individual we need a bit of lead time to get clothing etc ordered in the right sizes. Therefore, you need to order before the 15th of the month to receive your box at the end of that same month.

How much kit is in each box?

We ensure you get a minimum of £50 worth of gear in every box and challenge ourselves to surpass that each month. Check out our old boxes here.

What if I am dissatisfied?

If you are not satisfied for any reason please reach out to our team and we will work with you to ensure you are taken care of. Our team members will dive in and not only replace the item in question but also ask you more questions to ensure you receive products that work for you in the future.

How can I cancel my subscription?

Cancellation is quite simple. If you head to your account you will be able to cancel directly through there. Alternatively, you can email: info@barrelbox.co.uk and request to cancel your subscription.

Note: If you have paid for a 3/6 monthly subscription and have boxes left to receive you will be charged for and will be shipped the remaining boxes. Then upon completion of your original commitment, your subscription will automatically be cancelled.

What is your refund policy?

Due to the premium and limited edition nature of many of the products offered at substantial savings, we do not typically issue refunds. However, we will take a look at your circumstance and make our decision based on a case by case basis.

What if I receive items I cannot use?

Due to the premium and limited edition nature of many of the products offered at substantial savings, we do not typically issue refunds. However, we will take a look at your circumstance and make our decision based on a case by case basis.

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